9/6/2023 0 Comments Aura frames![]() Once a user has marked them for upload, they are sent to our secure cloud server and from there to the frame and any other invited frame members’ Aura app. The basic process starts with our Aura App getting access to the photo/video location, so it can make them visible - and selectable - in the app. The item storage location (Smart Device vs iCloud vs Google Photos).However, although the video and photo upload process appears simplistic, it is actually based on a very complex chain of events, involving a variety of different tools that need to communicate with each other to get your content to the frame: Since Aura wants to create wonderful experiences, we carefully designed the upload experience to make it as straightforward as possible. So, make sure to reach out when the issue is persistent, even after all of these troubleshooting steps.Using the Aura app, you can easily - and remotely - upload videos, photos, and entire albums to your frame(s). Moreover, it won’t take you much time trying to narrow down the actual problem with the Aura frame. You can also reach out to customer support regarding this issue, and they will inform you about the relevant troubleshooting steps. So, when your Aura Frame is not working, try to reset this frame to factory settings. When you’re sure that there are no hardware issues with the unit, simply resetting the device to factory settings will address all complications. ![]() Lastly, resetting the frame to factory settings will help address the majority of programming bugs. So, simply adjust the slideshow interval, and that will fix Aura Frame. If that is the case and your Slideshow interval is set to more than 30 minutes, then it is a good idea to bring down the timer.īringing down the slideshow interval will address the complications with one image being presented for several hours. This problem is mostly related to the incorrect configurations, and there is a chance that you’ve set the slideshow interval to around 4 hours. Call an electrical to help check the electrical connections or try a different outlet to get the unit working again.Ī few users also pointed out that the frame will get stuck on a single image and won’t present anything else to the users. However, if the power cable is in good shape, then the issue might be with the outlet itself. If the cable is kinked at a weird angle or the cable is frayed, then you’ll have to get this power cable replaced. Before anything else, you need to check the condition of the power cable. If there is no power to your unit, then the portal might be with the power outlet or the power cable. So, simply refresh the network connection and minimize interferences if your frame won’t respond to any commands. This will help improve the network strength, and you won’t have to bother with the same complications again. However, if you’re not that lucky, just reduce the distance between the router and the smart frame. Most often than not, you’ll be able to address network-related bugs by rebooting the router. Too many accessories with the Wi-Fi router will only create problems, and it is simply better to remove these extra devices for a brief moment and try connecting Aura Frame one more time. So, you need to make sure that there are minimal interferences. Sometimes, it is the network connection that won’t let the unit update pictures. This will help address the minor bugs, and you’ll get an optimal response from the device after it loads up. ![]() If you’re sure that the unit is receiving sufficient power, just reboot the system by power cycling the device. So, just to be on the safer side, check the power status on your frame. If the frame is not working, then that also points towards power issues. So, if the frame shuts off at random times, just check the sleep timer settings through the configurations and turn it off or increase the timer. This feature will only interfere with the performance of the Aura Frame, and it is simply better to keep this feature off. The sleep timer should be the first setting that you need to disable when the Aura frame is not working. So, if your Aura Frame is not working, just follow through with some of these solutions. Most of the time, it won’t be that difficult to get the unit fixed by following basic troubleshooting methods. ![]() There are a ton of reasons that can complicate your use of Aura Frame. So, keep that in mind if you’re planning on purchasing this digital frame. ![]() Sometimes, these bugs can be too frustrating, and it is not that rare to see customers complaining about Aura Frame. However, even with the expensive pricing and premium setups brought forward by this brand, you will occasionally deal with minor bugs and errors. Aura frames bring a ton of unique styles and features to your smart home setup. ![]()
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